Question 1

What do I need to do before charging ?

Accepted Answer

Here are the setup steps before charging your car:

1. Download the enevi mobile app, through the Apple App Store,(https://apps.apple.com/au/app/enevi/id6470340593) or Google Play.(https://play.google.com/store/apps/details?id=au.com.enevi.app&pli=1) Alternatively, scan the QR codes below     
                                                                                                                                                     
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2. Create an account

• Once the enevi app is installed, please open the app.                                                                                                                                                        
 • To begin charging you will need to create an account within the enevi app, this will allow you to add payment methods and associate RFID cards with your account.

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• Select 'Sign up'
 • Complete the registration information

3. Add Payment method (optional)

For paid charging sessions, a payment method must be assigned to your account. 
Note: enevi uses Stripe as our secure payment provider accepting all major credit cards.

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4. Add RFID card (optional)

Where an enevi RFID card has been provided, it can be linked to your enevi app. To do this, select RFID Cards in the left hand navigation. Follow the prompts.

Question 2

How do I charge my car ?

Accepted Answer

Using the mobile app:

1. Connect the cable to your vehicle
2. When using your own cable, connect the cable to the charger
3. Open the enevi app
4. Select the QR code icon in the bottom navigation. Scan the QR code on the charging station or enter ID number manually 
5. Press Start Charging

Using an RFID card:

Where an RFID card has been provided to you, swipe the card on the RFID reader, to start the charge. To stop, swipe the card on the reader again.

The charge will stop automatically when complete, or press STOP from the app.

Question 3

How can I check what charge plug is available at the charging station ?

Accepted Answer

Simply open the app and select the charging station on the map. The app will include address details, type of plug(s), cost (if applicable) and if it's available to use.

Question 4

How do I add my credit card to the app ?

Accepted Answer

1. Once you've downloaded the app, open the left hand navigation bar from the top left hand corner
2. At the top of the menu next to 'Pay via' - select the + symbol
3. Follow the steps to 'Add a credit card'. Multiple cards can be added here

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Question 5

What does it cost to charge my car?

Accepted Answer

This will depend on the charging station you attend.

1. Open the app and within the map, select the charging station you wish to use 
2. Pull up the information found in the white area, at the bottom of the screen

Scroll to the bottom, for more information on stations availability. Select a specific charging  station for pricing details.

Question 6

Why won't the enevi app let me start charging ?

Accepted Answer

There are several reasons why a session may not start:
 • A previous session may still be active or unpaid
 • Access to that charger may be restricted
 • There may be a temporary connection issue

Question 7

How can I remove my enevi account?

Accepted Answer

To delete your account:
1. Open the app and tap the menu icon.
2. Select your account profile.
3. Tap “Remove account.”

Question 8

I’m seeing an error that says “Doesn’t match the charging point in the network.” What does this mean?

Accepted Answer

This message indicates the charger may be for private use, may not be enabled yet or you may need to be granted access before starting to charge. Please contact technical support or email our team support@enevi.com.au (mailto:support@enevi.com.au)so we can investigate.

Question 9

Where can I check my charging history and account balance ?

Accepted Answer

Your balance and previous charging sessions can be viewed within the app menu under:
 • Balance
 • Charging History

Question 10

How long will it take to charge my vehicle?

Accepted Answer

Charging duration depends on several factors:

• The size of your vehicle’s battery
 • The maximum charging rate your vehicle supports
 • The charger’s power output

Regardless of the charger’s capacity, your vehicle will only draw power up to its supported maximum.

Charging capability depends on your vehicle. Some models support AC charging up to 7kW, while others can handle 11kW. DC charging speeds also vary, with some vehicles reaching 150kW and others up to 280kW.

Question 11

What if a vehicle is blocking the charging space ?

Accepted Answer

enevi does not manage parking enforcement at charging locations. Responsibility for EV-only parking rests with the property owner or site operator. You may wish to contact the venue directly.

Question 12

What do I do if my charger has a fault indicator or error message on screen ?

Accepted Answer

Please contact our support team (mailto:support@enevi.com.au)and let us know the station ID

Question 13

What cable do I need to charge ?

Accepted Answer

All DC chargers come complete with charging cables. Whilst some AC chargers require drivers to bring their own cable. Please check the enevi app for more information about specific charging stations.

Frequently asked questions